Learning and Assessment Kit-BSBCMM412 Lead difficult conversations MSM trainers and assessors and industry

trainers and assessors and industry experts

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTPAT001 Identify and respond to clinical risks in pathology collection HLTPAT002 Perform venous blood collections HLTPAT004 Collect pathology specimens other than blood HLTWHS001 Participate in workplace health and safety BSBCUS201 Deliver a service to customers BSBMED301 Interpret and apply medical terminology appropriately Elective units HLTAAP001 Recognise healthy body systems HLTAID011 Provide first aid HLTPAT003 Perform capillary blood collections HLTPAT005 Collect specimens for drugs of abuse testing HLTPAT006 Receive

BSBMKG603 Manage the marketing process BSBRSK501 Manage risk BSBMKG607 Manage market research BSBMKG608 Develop organisational marketing objectives * We can develop additional elective units that are not listed on request (Please contact us for further information)

manipulate and output photo images CUAPHI313 Process photo images CUAPHI412 Apply photo imaging lighting techniques CUARES403 Research history and theory to inform own arts practice CUAPHI311 Develop and apply photo imaging industry knowledge * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISSSOF002 Continuously improve officiating skills and knowledge SISSSOF001 Work as an official in sport SISXIND009 Respond to interpersonal conflict SISSSOF003 Officiate sport competitions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBCMM412 Lead difficult conversations MSM trainers and assessors and industryOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to