Learner Guide-TLII4001 Coordinate quality customer service Diploma Core units BSBADV602 Develop an

Core units BSBADV602 Develop an advertising campaign BSBMGT616 Develop and implement strategic plans BSBMKG609 Develop a marketing plan Elective Units BSBSUS501 Develop workplace policy and procedures for sustainability BSBMGT608 Manage innovation and continuous improvement BSBMGT605 Provide leadership across the organisation BSBINN601 Lead and manage organisational change BSBINM601 Manage knowledge and information BSBFIM601 Manage finances BSBADM502 Manage meetings BSBHRM602 Manage human resources strategic planning BSBMGT615 Contribute to organisation development Additional electives BSBMKG603 Manage the marketing process BSBRSK501 Manage risk BSBMKG607 Manage market research BSBMKG608 Develop organisational marketing objectives * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Elective units BSBWRT401 Write complex documents BSBSUS401 Implement and monitor environmentally sustainable work practices BSBRES411 Analyse and present research information BSBPMG522 Undertake project work BSBITU402 Develop and use complex spreadsheets BSBFIA412 Report on financial activity BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBCUS402 Address customer needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Elective units BSBADM502 Manage meetings Group A BSBADM504 Plan and implement administrative systems Group A BSBADM506 Manage business document design and development Group A BSBPMG522 Undertake project work Group A BSBFIM502 Manage payroll Group A BSBCUS501 Manage quality customer service Group B BSBWOR501 Manage personal work priorities and professional development Group B BSBWOR502 Lead and manage team effectiveness Group B Additional electives BSBMGT502 Manage people performance Group B BSBSUS501 Develop workplace policy and procedures for sustainability Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIO0015 Undertake physical search of cargo and articles AVIO0009 Identify and handle weapons

Core units SITHCCC023 Use food preparation equipment SITHCCC024 Prepare and present simple dishes SITHCCC027 Prepare dishes using basic methods of cookery SITHCCC034 Work effectively in a commercial kitchen SITHKOP009 Clean kitchen premises and equipment SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices SITXHRM007 Coach others in job skills SITXINV006 Receive

Learner Guide-TLII4001 Coordinate quality customer service Diploma Core units BSBADV602 Develop anOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce