SCORM Compliant Package-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Self-Study Guide accessories and associated controls UEERA0092

accessories and associated controls UEERA0092 Solve problems in low voltage refrigeration and air conditioning circuits UEERA0094 Verify functionality and compliance of refrigeration and air conditioning installations UEERE0001 Apply environmentally and sustainable procedures in the energy sector UEERL0001 Attach cords and plugs to electrical equipment for connection to a single phase 230 Volt supply UEERL0002 Attach cords

Core units AHCWHS201 Participate in work health and safety processes AHCWRK204 Work effectively in the industry AHCWRK209 Participate in environmentally sustainable work practices Elective units AHCBAC201 Assist agricultural crop establishment AHCBAC202 Assist agricultural crop maintenance AHCBAC203 Assist agricultural crop harvesting AHCBIO201 Inspect and clean machinery for plant

policies and procedures in the construction industry Elective units CPCCCA3001 Carry out general demolition of minor building structures CPCCCA3010 Install windows and doors CPCCCM2006 Apply basic levelling procedures CPCCCM2007 Use explosive power tools CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCPB3019 Inspect equipment for serviceability * We can develop additional elective units that are not listed on request (Please contact us for further information)

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Units of competency ICTICT435 Create technical documentation BSBTEC301 Design and produce business documents CUAWRT404 Perform writing and editing tasks * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Self-Study Guide accessories and associated controls UEERA0092* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.