SCORM Compliant Package-PUAOPE018 Control a Level 2 incident Graduate Certificate Units of competency AURVTN035 Apply

Units of competency AURVTN035 Apply original equipment manufacturer repair procedures during vehicle repairs AURAMA005 Manage complex customer issues in an automotive workplace AURANN011 Estimate and quote automotive body repairs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBFIN601 Manage organisational finances BSBOPS601 Develop and implement business plans SITXCCS016 Develop and manage quality customer service practices SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXFIN011 Manage physical assets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM009 Lead and manage people SITXHRM010 Recruit

policies and procedures in the construction industry UEECD0019 Fabricate

Core units BSBCUS401 Coordinate implementation of customer service strategies BSBLED401 Develop teams and individuals BSBWHS401 Implement and monitor WHS policies

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD301 Produce drawings to communicate ideas CUAPPR401 Realise a creative project CUAPPR404 Develop self as artist CUAPPR405 Develop and discuss ideas for own creative work CUARES403 Research history and theory to inform own arts practice Elective Units BSBCRT301 Develop and extend critical and creative thinking skills BSBCRT401 Articulate

SCORM Compliant Package-PUAOPE018 Control a Level 2 incident Graduate Certificate Units of competency AURVTN035 Apply* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.